CASE STUDY

Onboarding Workflow (Sesimi)

Redesigned onboarding to be scalable and personalized, reducing support load and improving activation.

Overview

Write a short, high-signal summary of the problem and why it mattered.

My role

  • Bullet points of what you owned.

The challenge

What was broken / unclear / costly?

The approach

How you diagnosed, designed, shipped, and iterated.

Outcome

  • Metric placeholders (swap for real)
  • Qualitative outcomes

Reflection

What you’d do next if you had more time.